Building Customer Relationships and Trust
At Avaya, we revel in working closely with our customers, rolling up our sleeves and becoming immersed and invested in their businesses, challenges, goals. For them, we create fresh, innovative engagement solutions on the hottest technologies, in the cloud or on premises.
By combining our contact center, unified communications, and networking products and services, we deliver effortless mobility, easy application development, social channel mastery, and more. The result: our customers are able to communicate faster, make more-informed decisions, move the productivity needle, and make business goals a reality.
This is how we develop deep partnerships and foster the trust that comes with helping companies achieve and exceed expectations and objectives. We’re helping leading companies worldwide every day—here are their real-world success stories.
Driving Market-Leading Innovation
Innovation. Seems like every company in every category claims to have it in their DNA. At Avaya, it truly is part of our history, and part of our culture. From our roots with AT&T and Bell Labs to our R&D teams today— we’re all about the ideas that drive our customers’ successes in their digital transformations.
The proof? We have more than 5,400 patents and patent applications. We have more than 27,000 outside application developers writing to our platforms. And, just last year we released 16 major solutions spanning customer engagement, team engagement, and networking. Some highlights:
- Avaya Oceana™ Solution for the best customer experience, each and every time.
- Avaya Equinox™ Experience for simple, contextual, user-defined communications.
- Avaya Breeze™ Platform for fast development of great communications apps.
- Avaya Vantage™ Device for one touch to voice, chat, apps.
Seeing Our Strength in Numbers
We measure our performance in many ways, constantly looking for how we can improve and expand. It starts with how mindfully our software and services solutions are conceived, built, and proven performing in customer environments. From there, it’s all about the impact our solutions have on our customers’ businesses. Such commitment and diligence is a big reason why our Net Promoter Score has climbed fast and stands now at 56—in an industry where scores trend in the 20s.
Avaya has a long history of putting the success of our customers, partners, and employees first. We have continually transformed through innovation to deliver better outcomes for our customers. This was never more evident than in February at Avaya Engage 2017, our premier event for customers, partners and industry analysts. More than 2,600 people came to Las Vegas to explore our innovation, hear about Avaya’s plans, and share our optimism for the future. See Frost & Sullivan’s take on what Avaya is doing now—and in the future—in “I’m Excited for Avaya’s Future and Its Partners Think it will be a Breeze.”
Our Strength and Commitment
We are leveraging the strength of our software and services to create superior communication experiences and greater value for those who rely on Avaya every day. We are proud of our industry-leading position:
- 90% of Fortune 100 companies are Avaya customers
- Avaya has 5,419 patents and pending patent applications
- The top 10 largest banks worldwide are running Avaya solutions
- Avaya’s Net Promoter Score = 56
- Avaya supports more than 300,000 customers worldwide
Unlocking Our Next Phase of Growth
While our operations are strong, we also recently took action to address our capital structure by initiating a restructuring through chapter 11, which will provide us with enhanced flexibility to invest even more in innovation and growth.
Throughout our continued transformation, which our restructuring will help facilitate, we will not waver in our commitment to provide customers with industry-leading Unified Communications and Contact Center solutions that help their businesses grow.
We are strong now. Stronger in the future.
More information about Avaya’s chapter 11 filing is available online.
Review our FAQs document.
Visit Avaya Investor Relations.
In the News: Extreme Networks Confirmed as the Successful Bidder for Avaya Networking
On May 25, 2017, Extreme Networks is confirmed as the winning bidder to acquire Avaya’s Networking business. The transaction is expected to close on July 1, 2017. Moving forward, Avaya is fully focused on our Contact Center and Unified Communication solutions, and in helping enterprises of all sizes realize the full potential of digital transformation.
Review our FAQs.
Read the news release.
Winning Industry Recognition
Avaya has awards and recognition from leading industry analyst firms around the world. Our market-leading solutions have been recognized in virtually every category we serve. Here are just a few of our recent accolades. For more, visit our recognition page.